F.A.Q.s

Shopping Information

What Shipping Methods Are Available?

UK – Royal mail = 3-5 days
Rest of Europe – Royal mail or DPD courier = 6-8 days
Rest of World – Royal mail or UPS Courier = 6-8 days

Do You Ship Internationally?

Yes, international shipping is available on all orders

How Long Will It Take To Get My Package?

All orders are processed as soon as possible, Greeting cards are sent 0-2 days from the order time as they are printed and are ready to ship.
Prints are sent to the print lab 0-2 days after the order, printing can take 2-5 days then the print is sent 1st class delivery, I aim to get you your print with in a week but it may take 2 if you are abroad.

What are the different paper types?
Giclée Fine Art

Printed on a Fine Art Photo Rag Paper is a cotton 100% rag traditional fine art paper with a special smooth matt coating. It is a top of the range rag paper with a firm 300gsm base.
A matt finish to minimise any glare on your photograph

Lustre

A premium quality finish printed on Fujicolor Professional DP II Lustre photographic paper. It offers vibrant colours with a fingerprint resistant finish.

Payment Information

What Payment Methods Are Accepted?

Paypal and Stripe (Credit card)

Is Buying On-Line Safe?

The website is hosted on a secure network to ensure the safest connection. There are also safety checks along the way – If you pay with stripe you may need to confirm payment using the code they text you

Orders and Returns

How do I place an Order?

Choose the photo from the shop page
Pick the print size and paper type
Add to cart
Go to check out

Who should I to contact if I have any queries?

For all enquiries please use the contact form

How Can I Cancel Or Change My Order?

Please contact me as soon as possible. If you contact me before I ship the Greeting Cards I will change the order/cancel the order.

Prints:

If you contact me before the image is printed I will refund your money. The order can’t be cancelled after that so please make sure you order the correct image, size and paper as all prints are made to order.

Greeting Cards:

If you have ordered a card and would like to cancel the order, please contact me as soon as possible.
If you contact me before the card is posted I will refund your money.

Guarantee:

If you’re unhappy with your print e.g. It’s been damaged in the post please contact me with a photograph of the print. I will reimburse the shipping costs for you to return the print to me and then I will reprint or refund your order as soon as I receive the print, whichever you prefer.